MoneyMap ZA is dedicated to ensuring customer satisfaction. This policy explains our approach to returns and refunds.

1. Refund Eligibility

Refunds apply to services that have not been delivered or completed.
Requests must be submitted within 14 days of purchase.

2. Non-Refundable Services

Completed consultations and delivered financial plans are non-refundable.

3. Process for Refunds and Notifications

Clients must submit a formal refund request with service details.
Once a refund request is approved, customers will receive an email confirmation detailing the refund status. Refunds are processed within 7-10 business days through the original payment method. If additional documentation is required, our team will reach out to the customer for further verification.

4. Exceptional Cases

Refunds may be considered for errors in service execution or miscommunication.

5. Payment Methods

Refunds are issued via the original payment method.

6. Customer Responsibilities

Clients must provide accurate details for refunds to be processed.

7. Contact Us

Address: 22 Riversdale Rd, Crawford, Cape Town, 7770, South Africa
Phone: +27 68 517 9011
Email: [email protected]